Inquiries

Frequently Asked Questions & Contacts

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    • First "FAQs"Please check.

    • Please note that inquiries received on Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays will be handled on the following business day.

    • Please note that we may not be able to contact you if there is an error in your e-mail address or phone number.

    • If you do not receive any information from us, please contact us at:

      Optart Co., Ltd.sales@optart.co.jp / Tokyo Head Office TEL: 03-5628-5116 / Kyushu Branch TEL: 092-437-5810

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    FAQs

    Can I borrow a demo machine?

    yes. We rent for a maximum of 2 weeks. → Demonstration machine rental/estimate
    If you wish to extend the loan period, please contact us separately.
    *Shipping is handled by cash on delivery. If cash on delivery is not possible, please contact us separately.

    Can I get an estimate for the product?

    yes.
    Please contact us after specifying the specific model number and your desired conditions and situation. → Demonstration machine rental/estimate

    Can I request a special order item?

    yes. We accept a wide range of requests from single optical components to complex optical units. First,Feel free to contact our sales team.

    How can I purchase products?

    We offer direct sales with our company or through agents (trading companies). Please choose according to the convenience of your company.

    How many days will it take to ship the product after placing an order?

    After receiving your order, we will ship it on the next business day at the earliest.

    Can you lend me a replacement device while the purchased product is being repaired?

    yes. We will lend you a replacement machine during the repair period.

    Could you send me a price list?

    We do not send price lists. We will provide an estimate based on the desired product and situation. → Demonstration machine rental/estimate

    What is your relationship with Opto Engineering?

    We are an Italian lens manufacturerOpto Engineering” is a strategic partner relationship, and we are the sole agent in Japan.

    What about quality assurance?

    Quality Assurance of Optart Products

    • In principle, the product warranty period is one year from the date of delivery.
    • We are not responsible for any direct or indirect damages (loss of business profits due to business interruption, etc.) caused by defects, failures, or use of products.
    • Product defects, failures, or damages caused by the following factors are excluded from the scope of warranty.
    1. If the customer makes a mistake in using the product, or remodels, adjusts, or replaces parts, etc., by someone other than our company.
    2. Failure or damage caused by improper handling by the customer, such as dropping or impact during transportation or movement after delivery.
    3. Failure and damage caused by other devices connected to our products.
    4. Failure or damage caused by external factors such as fire, salt disaster, gas damage, lightning strike, earthquake, wind and flood damage, other natural disasters, or abnormal voltage.
    5. Damages and losses caused by handling export restrictions in relation to our products.
    6. Damages and losses caused by matters that could not have been foreseen with the scientific and technological standards at the time of contract with our company or at the time of shipment.

    What if you can't find your inquiry in the "Frequently Asked Questions" above?

    Please feel free to contact us from the "Inquiry Form".